A Guide To Customer Service Skills For The Service Desk Professional Pdf Epub ISBN-10 1285063589, ISBN-13 978-1285063584

A Guide To Customer Service Skills For The Service Desk Professional

By autor: Donna Knapp
Computers and Technology books
DMCA

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and...

Paperback: 544 pages
Publisher: Cengage Learning; 4 edition (May 7, 2014)
Language: English
ISBN-10: 1285063589
ISBN-13: 978-1285063584
Product Dimensions: 7.2 x 0.8 x 9 inches
Amazon Rank: 890292
Format: PDF ePub fb2 TXT fb2 ebook

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Donna Knapp epub
Donna Knapp ebooks
1285063589 pdf
Computers and Technology epub ebooks
978-1285063584 pdf

Required for class. Better books out there, but if it is required by the course, there are not many options for a student, is there?Cengage, the company that produces this and other educational courseware, has outsourced its Mason, Ohio-based IT sta...

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re reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.